Shipping & Returns
We can ship to any address in the Continental United States. Please contact us for shipping rates outside the Continental United States. Shipping costs for orders from suntwinheater.com are based upon the following rates:
Merchandise Total Shipping & Handling
We offer free shipping and handling for the Continental United States.
However this may change at any time.
PLEASE ALLOW 1 - 4 DAYS FOR THE WAREHOUSE TO PROCESS AND SHIP YOUR ORDER PLUS UPS TRANSIT TIME FROM OHIO. All packages are shipped with signature required at time of delivery.
To check your Order Status:
Toll Free (877) 432-8639
Phone: (330)-527-9057 Monday-Friday 8 AM to 6 PM (EST). Saturday 9AM to 4PM
Return Policy: Your purchase is never final. You can return any new purchase within 30 days and refurbished units 14 days from date received for any reason (less your return Shipping and Handling fees). If you want a replacement for a damaged item or wrong item shipped, please let us know. We will send a replacement. If you want a refund and do not want a replacement, please inform us of this also. Your full purchase price will be refunded to you upon the return of the product. The product must be in new condition and in the original packaging to receive a refund. Items returned to PES for refund not in the original packaging will be charged a 20% restocking fee. There are a few exceptions as seen above. (less Shipping and Handling). Your credit will be issued in the same manner payment was made to pureenergystore.com. PLEASE ALLOW 2 WEEKS for credits to be issued. Please contact us first for our return to address and return authorization number. Please use a traceable package delivery. i.e. UPS GROUND or USPS PRIORITY with delivery confirmation. We want your shopping experience to be a pleasant one and if there is an occasion you need to return an item we have a no questions asked policy.
Legal status of products: By placing an order, the buyer represents that the products ordered will be used in a lawful manner and that the he/she is of legal age. pureenergystore.com will not be held liable for the misuse of any product purchased from us or any of our distributors & dealers. ANYONE attempting to falsify information or defraud our company in any way, WILL be turned over to the proper authorities. Any attempts at extortion or entrapment will also be met with swift legal action! Thank You
We will send you a complete refund of the purchase price or replacement, whichever you prefer